DuoLock Support

Contact

For help with DuoLock, email hello@duolock.app.

What to Include

To help us reproduce the issue, please include:

• your DuoLock app version and build number
• your iOS or Android version and device model
• the steps that led to the problem
• what you expected and what happened instead

Do not send passwords, pairing codes, invite links, Apple or Google sign-in details, Screen Time or Android app selections, app or website names, private photos, or private recap reflections.

Local App-Blocking Safety

On iPhone, you can use Unlock Early in DuoLock to clear the active shield immediately. You can also revoke DuoLock's Screen Time permission in iOS Settings.

On Android, you can stop local app blocking immediately in DuoLock or disable the DuoLock service in Android Accessibility settings. DuoLock does not read screen contents or messages, take screenshots, or store or share app-opening events.

Delete Your DuoLock Account

You can request deletion of your DuoLock account without installing the app. Email hello@duolock.app with the subject DuoLock Account Deletion and include the email address linked to DuoLock or your sign-in method. Do not send your password. We will verify that the account belongs to you before processing deletion.

Deletion covers your DuoLock account and associated personal data, including your profile and profile photos. Deleting the account does not automatically cancel a Together Pass subscription. Manage or cancel it in the store where you purchased it; cancellation is not a prerequisite for requesting deletion. Your Apple ID or Google Account is not deleted.

Privacy

Read how DuoLock handles account, pairing, ritual, session, and local Screen Time data in the Privacy Policy.